January 22nd, 2012
Cultural Resistance
Categorized under: Project Management Sample Questions
Cultural Resistance
Cultural resistance is the root cause of quality issues according to whom?
A.) Deming
B.) Malcolm Baldridge
C.) Juran
D.) Shelby
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Hint: Juran is credited for adding human dimensions to quality management.
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ANSWER AND EXPLANATION:
The correct answer is C
Explanation: Juran says the cultural resistance or resistance to change is the primary reason for quality problems.
Reference: http://en.wikipedia.org/wiki/
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